Close
(262) 886-9000
Business Technology Solutions

Support

Support with Dedicated EngineersAll businesses need technical support and more importantly preventative maintenance.  What you don’t need is a surprise.  Depending on your budget Network Specialists can custom tailor a support package, both remote and onsite, to match your budget needs. We can provide everything from a full time onsite engineer to on call support as needed. Below you will see the benefits of some of the packages we offer


 

Preventive Maintenance

When was the last time you performed a test RESTORE from your tape backup system?
When was the last time you checked to make sure your anti-virus was up to date?
Do you know if you even have an anti-virus running?
Do you know how much disk space is remaining on your server?
Have you applied this month’s critical patches release by Microsoft?
With our customizable Preventive Maintenance Service plan, we make sure your environment is up to date and running efficiently.
Think of this as the Preventive Maintenance you perform on your car to make sure that small problems do not turn into large ones.

Dedicated Engineers

We assign two individuals to your account. One technician is to handle your day-to-day support and the other to act as a backup in case the primary is unavailable. This way we are not relearning your environment continually, thus saving you money.
All of our field personnel are either Microsoft, Cisco or Security Certified.  Why does it matter to you if the person is certified? A certified engineer earns their certification by taking a battery of tests to insure they can handle any environment situation. Certified engineers typically correct problems much faster than non-certified technicians.

Priority Response

If your server goes down we guarentee priority response regardless if you have a maintenance contract with us or not.  Your business comes first.